Official Policy
Refunds Policy
Transparent guidelines for cancellations and refund requests.
Last Updated: December 29, 2024
Digital Product Policy
Due to the instant, digital nature of GetSentimate's AI analysis, all sales are final. Once credits are used or added to your account, they cannot be returned or refunded.
Exception Cases
Technical Failure
If our system fails to deliver results due to an internal error.
Duplicate Billing
If you were accidentally charged multiple times for the same package.
How to Request
01
Contact us within 7 days of the purchase.
02
Provide your Transaction ID and a brief explanation.
03
Our team will review and respond within 2-3 business days.
Important Notes
- Approved refunds are processed back to the original payment method.
- Processing time is typically 5-10 business days.
- Unused credits will be removed upon refund approval.
- Chargebacks without prior contact will result in permanent account suspension.